Last Minute Offers

Terms and Conditions

Payment and cancellation fees summary information

Land Tours and Holiday Packages Extra night hotel Cancellation Fees
Deposit / Booking Fee
Final Payment due 45 days    

No. of days prior to

Tour departure date

Cancellation Fees

as % of total price

Extra night hotel that is cancelled within 15 days of the booked date incurs a 100% cancellation fee. When hotel or accommodation is cancelled outside 15 days, the cancellation fees are: 
Over 45 days Loss of Deposit Over 45 days £30
45 - 25 days 30% 45 - 25 days  30%
24 - 10 days 40% 24 - 16 days  40%
10 - 3 days 50% 15 - 1 days  100%
 3 - 1 days 70%    

Day of departure/No



Day of departure/No



•The departure date constitutes the date indicated on London Travel Agency's confirmation. If you do not join the tour on the day of departure, cancellation fees will be 100%.

*Above mentioned cancellation fees are in addition to Travel Agent fees and cancellation charges may also apply.

Refunds and Penalties:

Illness or Absenteeism: In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. London Travel Agency makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.

Airlines & Airfares: Airfares are subject to change at any time. Changes to flight itineraries and name changes may result in penalties charged by the Airline concerned and passed on to the passenger.


Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at time on the site.  Should these change, the price of your holiday may increase. No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your land tour is received. This does not apply to fuel surcharges and any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. Please note that if the total tour price increases by more than 15%, passengers will have the right to cancel their tour within 7 days of notification of the surcharge without penalty.

Tour Participation: Children under 5 years of age are ineligible on coach tours. Children under 8 years of age are ineligible on River Cruises. Children under 18 years of age must be accompanied by an adult. London Travel Agency reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of coach tour travel and who may require services and facilities that London Travel Agency cannot guarantee will be available. You agree to not hold the London Travel Agency Ltd. and groups of companies responsible for any decision made by any of them or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.

For the benefit of all tour members, London Travel Agency reserves the right to accept or reject, or remove any tour member whose conduct is considered to be incompatible with the interests of other tour members. London Travel Agency is not responsible for any costs incurred if we have to terminate a tour member’s tour due to unacceptable behaviour.
Pets are not permitted on London Travel Agency trips.

Young Traveller 5 to 12 discount: The young traveller must be the specified age at the time of travel to be eligible for a 10% discount and is limited to one young traveller discount per room. This discount cannot be combined with our Travel with Friends discount. A child or teen under the age of 18 must be accompanied by an adult.

Itinerary Variations: London Travel Agency constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order in which case hotels may vary from those stated on itinerary pages in the London Travel Agency website. Trade fairs or other events occasionally cause changes from scheduled hotels. In these and in other cases substitute hotels may be used and will be of a similar standard and location whenever possible.

Tour Cancellation: London Travel Agency reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. London Travel Agency is not responsible for any other travel arrangement affected due to our cancellations.

Single Travellers: for single travellers purchasing the Twin Share option, please note that there is a no smoking policy in all shared rooms.

Travel Insurance: London Travel Agency recommends that all passengers purchase comprehensive travel insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. London Travel Agency cannot be held responsible if a passenger is denied entry for being unable to provide details to the authorities of such insurance.

Complaints procedure: Should you have a complaint in respect of your holiday, you should inform your Tour Director/Representative immediately. If the matter cannot be resolved after the Tour Director’s/Representative’s best endeavours to do so during the holiday, your complaint can be made in writing to London Travel Agency Central office.